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COVID-19 PROCESSES & PROCEDURES 
INFORMATION FOR CAPTAINS COVE EMPLOYEES, STAKEHOLDERS & GUESTS

Table of Contents:
1. Travel Restrictions
2. Deep cleaning Practices
3. Reception & Guest Check-in / Check-out
4. Contractors
5. Pool Area
6. Accommodating guests in isolation
7. Reporting of Symptoms


1. TRAVEL RESTRICTIONS

The current travel restrictions in place & set by the Victorian State government prohibit accommodation providers from accepting bookings unless the guest can demonstrate that their travel is “essential”.
Any reservation that is made with Captains Cove is contacted & asked about their “purpose of travel”. If it is not deemed “essential” as per the State government guidelines the guest is asked to postpone or cancel the reservation.

2. DEEP CLEANING PRACTICES
Data from the Centres for Disease Control shows that Covid-19 is transmitted from person-to-person within a 1.5-metre distance via respiratory droplets. The virus may live on some surfaces for several hours or even days.
To ensure that Captains Cove apartments are cleaned to the highest possible standards we have implemented the following (this is in addition to our regular housekeeping processes).
Safety tips for cleaners:
• Cleaners should avoid touching their face during the clean.
• Cleaners should wash their hands, and put on impermeable, disposable gloves.
• Gloves should be thrown away after each clean.
• Cleaners should wash their hands immediately after gloves are removed.
A two-step approach to the cleaning of high touch surfaces is to be followed. Use hot water for visibly dirty surfaces, followed by disinfection. We use a hospital grade disinfectant cleaner called “Tasgene” manufactured by Tasman Chemicals.
Step One - Clean
Step Two - Disinfect
Air & ventilate apartment during & after cleaning. Leave the flyscreen open on the master bedroom & lounge room sliding doors.
High touch surfaces - Clean and disinfect high touch surfaces after each stay, for example, tables, hard-backed chairs, doorknobs, handrails, light switches, remotes, wardrobe and cabinet handles, toilets, sinks, bedside tables, blind chains, kitchen and bathroom surfaces.
Low touch areas Mop from one end of the premises to the other using boiling water and Euco-Proof.
Soft surfaces (such as carpeted floors, rugs, and curtains) - Remove visible dirt and clean with vacuum / broom.
Towels, linens and other items that go in the laundry – We wear disposable gloves when handling dirty laundry and discard after each use. If possible, do not shake dirty laundry. We outsource our sheets & pillow cases to a Hammonds Laundry Service & towelling is laundered onsite with commercial washing machines using hot water & dried in the commercial dryer on a hottest heat setting.

3. RECEPTION / CHECK-IN & OUT PROCESS
Due to the small size of our Reception we can allow a maximum of 2 guests in the area at any one time. Reception door handles and desk is sanitised regularly.
Guests will be encouraged to check in using our self check in process. Payment will be made prior to check in & the key & relevant information will be left in the apartment for the guest to go directly.
For check out guests can either hand key in to Reception or use the Key return box located on the outside of Reception.
Keys & EFTPOS screen & pad are sanitised after each use.
Complimentary hand sanitiser is available at Reception.

4. CONTRACTORS

We request that contractors and suppliers only enter the Reception for deliveries & other essential activities.
Sanitisation of their work area will take place at the conclusion of their work.

5.  POOL AREA

The Pool room has been closed. We will be advised by the Captains Cove Body Corporate as to when it is appropriate to re-open the facility

6. ACCOMMODATING GUESTS IN ISOLATED

Captains Cove has registered interest with VTIC & DHHS to participate in any Government directed isolation accommodation requirements. In the case that we accommodate such a guest who tests positive to COVID-19, all in-house guests & employees will be notified.

We offer a full delivery service & housekeeping procedures in place to avoid any contact with the guest. Meals will be left at the doorstep & any linen requirements will follow the procedures above. No employees will enter the apartment while the guest resides.

Should the guest test positive to COVID-19 DHHS will send in a team to do a full sanitisation deep clean.

7. REPORTING OF SYMPTOMS

We ask that any employee, supplier, guest, owner advise if:

1.you or a close household member, have returned from overseas in the last 14 days; or
2.have been in close contact with a person with confirmed COVID-19 during the last 14 days; or
3.currently have flu like symptoms (cough, shortness of breath, fatigue, rapid breathing, a sore throat, or a runny nose, with or without a fever).

Please note that this document will evolve & change as the restrictions and recommendations are updated.



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