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Captains Cove COVIDSafe Plan

COVIDSafe Plan


Table of Contents:

1. Travel Restrictions

2. Deep cleaning Practices

3. Mask wearing

4. Social Distancing

5. Reception & Guest Check-in / Check-out

4. Contractors

5. Pool Area

6. Accommodating guests in isolation

7. Reporting of Symptoms                                                                                                                                                                         

8. In the case of a positive COVID-19 case at Captains Cove

It is strongly recommended that all guests who stay with Captains Cove are vaccinated however it is currently not a requirement for guests to be fully vaccinated in an accommodation setting. There are restrictions in place for unvaccinated guests. Please read below for details.

Upon booking with Captains Cove you will receive a pre-arrival email with some COVID 19 related questions such as whether you have been vaccinated. We ask that you answer these questions honestly.

Each apartment will have a QR code that you are asked to check in with upon arrival


Please refer to the current Victorian Government restrictions for advice on eligibility to stay at Captains Cove. 

If there are travel restrictionsin place, all reservations are required to provide their address to demonstrate that they are not from a Restricted area. For travel for "essential purposes" we are required to ask you for evidence of this.

Guests are required to comply with mask wearing & social bubble restrictions relevant to your & our region at all times

Data from the Centres for Disease Control shows that Covid-19 is transmitted from person-to-person within a 1.5-metre distance via respiratory droplets. The virus may live on some surfaces for several hours or even days.
To ensure that Captains Cove apartments are cleaned to the highest possible standards we have implemented the following (this is in addition to our regular housekeeping processes):

A two-step approach to the cleaning of high touch surfaces is to be followed. Use hot water for visibly dirty surfaces, followed by disinfection. We use a hospital grade disinfectant cleaner called “Tasgene” manufactured by Tasman Chemicals.
Step One - Clean
Step Two - Disinfect
Air & ventilate apartment during & after cleaning. Leave the flyscreen open on the master bedroom & lounge room sliding doors. Spray the room with disinfectant spray after the clean
High touch surfaces - Clean and disinfect high touch surfaces after each stay, for example, tables, hard-backed chairs, doorknobs, handrails, light switches, remotes, wardrobe and cabinet handles, toilets, sinks, bedside tables, blind chains, kitchen and bathroom surfaces.
Mop from one end of the premises to the other using boiling water and hospital strength disinfectant 
Soft surfaces (such as carpeted floors, rugs, and curtains) - Remove visible dirt and clean with vacuum / broom.
Towels, linens and other items that go in the laundry – We wear disposable gloves when handling dirty laundry and discard after each use. If possible, do not shake dirty laundry. We outsource our sheets & pillow cases to a Hammonds Laundry Service & towelling is laundered onsite with commercial washing machines using hot water & dried in the commercial dryer on a hottest heat setting.


Guests are required to wear masks while inside common areas such as the pool & Reception


Guests are asked to keep 1.5m from each other when in common areas. One guest at a time is allowed in receptiion


The Reception area will only be available for vaccinated guests. While we encourage contactless check in where possible during these times, we do have a Reception that is open 7 days a week for travel information and anything to help make your stay more enjoyable. You will be required to check in with the QR code and show your vaccination certificate. Payment is charged on the day of arrival. Please check your confirmation for payment options.

Guests will be encouraged to check in using our self check in process. Payment will be made prior to check in & the key & relevant information will be left in the apartment for the guest to go directly.
For check out guests can either hand key in to Reception or use the Key return box located on the outside of Reception.

Complimentary hand sanitiser is available at Reception door & desk.

Hire Equipment
Hire equipment will be available to vaccinated apartments only. Children under the age of 16 who are not vaccinated may hire the equipment if all other members of the apartment are vaccinated. 

Complimentary hand sanitiser is available at Reception door & desk.


We request that contractors and suppliers only enter the Reception for deliveries & other essential activities.
Sanitisation of their work area will take place at the conclusion of their work.


Only vaccinated guests are permitted to enter the swimming pool. There is a maximum of 10 guests at any one time allowed to be in the pool area. We ask that guests stay a maximum of 45 minutes at a time to allow all guests access.
Please ensure that you use the QR code when you enter the swimming pool area Children under the age of 16 who are not vaccinated are able to access the pool only if all members 16+ staying in the apartment are vaccinated.


We ask that any employee, supplier, guest, owner advise if:

1. you or a close household member, have been in contact with a COVID-19 postive person during the last 14 days
2. currently have flu like symptoms (cough, shortness of breath, fatigue, rapid breathing, a sore throat, or a runny nose, with or without a fever).


DHHS will be notified

Additional deep cleaning / disinfectant will be undertaken

Current guests & guests who have stayed with us within 14 days, employees & contractors will be notified

Please note that this document will evolve & change as the restrictions and recommendations are updated. Last updated: 25/10/2021

Tamara Cook

Captains Cove Accommodation Manager/ Caretaker


  • Address:
    19 Mitchell Street, Paynesville, Victoria
  • Phone:
    (03) 5156 7223
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