PROCESSES & PROCEDURES
INFORMATION FOR CAPTAINS COVE EMPLOYEES, STAKEHOLDERS & GUESTS
Table of Contents:
1. Travel Restrictions
2. Deep cleaning Practices
3. Reception & Guest Check-in / Check-out
5. Pool Area
6. Accommodating guests in isolation
7. Reporting of Symptoms 8. In the case of a positive COVID-19 case at Captains Cove
1. TRAVEL RESTRICTIONS
Please refer to the current Victorian Government restrictions for advice on eligibility to stay at Captains Cove.
All reservations are required to provide their address to demonstrate that they are not from a Restricted area. For travel for "essential purposes" we are required to ask you for evidence of this.
Guests are required to comply with mask wearing & social bubble restrictions relevant to your & our region at all times
2. CLEANING PRACTICES
Data from the Centres for Disease Control shows that Covid-19 is transmitted from person-to-person within a 1.5-metre distance via respiratory droplets. The virus may live on some surfaces for several hours or even days.
To ensure that Captains Cove apartments are cleaned to the highest possible standards we have implemented the following (this is in addition to our regular housekeeping processes):
PPE: Gloves & masks are supplied to staff
Cleaners are required to wear masks at all times
Avoid touching face during the clean.
Wear disposable gloves, change between rooms & dispose of. Wash / sanitise hands in between use.
Cleaning rags are changed between surfaces / rooms. Rags are laundered in hot water & dried In a commercial dryer
Social distancing rules to be followed
A two-step approach to the cleaning of high touch surfaces is to be followed. Use hot water for visibly dirty surfaces, followed by disinfection. We use a hospital grade disinfectant cleaner called “Tasgene” manufactured by Tasman Chemicals.
Step One - Clean
Step Two - Disinfect
Air & ventilate apartment during & after cleaning. Leave the flyscreen open on the master bedroom & lounge room sliding doors. Spray the room with disinfectant spray after the clean
High touch surfaces - Clean and disinfect high touch surfaces after each stay, for example, tables, hard-backed chairs, doorknobs, handrails, light switches, remotes, wardrobe and cabinet handles, toilets, sinks, bedside tables, blind chains, kitchen and bathroom surfaces.
Mop from one end of the premises to the other using boiling water and hospital strength disinfectant
Soft surfaces (such as carpeted floors, rugs, and curtains) - Remove visible dirt and clean with vacuum / broom.
Towels, linens and other items that go in the laundry – We wear disposable gloves when handling dirty laundry and discard after each use. If possible, do not shake dirty laundry. We outsource our sheets & pillow cases to a Hammonds Laundry Service & towelling is laundered onsite with commercial washing machines using hot water & dried in the commercial dryer on a hottest heat setting.
3. RECEPTION / CHECK-IN & OUT PROCESS
Due to the small size of our Reception we can allow a maximum of 2 guests in the area at any one time. Reception door handles and desk is sanitised regularly.
Guests will be encouraged to check in using our self check in process. Payment will be made prior to check in & the key & relevant information will be left in the apartment for the guest to go directly.
For check out guests can either hand key in to Reception or use the Key return box located on the outside of Reception.
Keys & EFTPOS screen & pad are sanitised after each use.
Complimentary hand sanitiser is available at Reception.
We request that contractors and suppliers only enter the Reception for deliveries & other essential activities.
Sanitisation of their work area will take place at the conclusion of their work.
5. POOL AREA
The Pool room is open and available by one hour appointment blocks. Usage will be limited to individual apartments to ensure no contact with other guests. The pool will be cleaned regularly and has been closed. Bookings can be made at Reception.
6. ACCOMMODATING GUESTS IN ISOLATION
Captains Cove has registered interest with VTIC & DHHS to participate in any Government directed isolation accommodation requirements. In the case that we accommodate such a guest who tests positive to COVID-19, all in-house guests & employees will be notified.
We offer a full delivery service & housekeeping procedures in place to avoid any contact with the guest. Meals will be left at the doorstep & any linen requirements will follow the procedures above. No employees will enter the apartment while the guest resides.
Should the guest test positive to COVID-19 DHHS will send in a team to do a full sanitisation deep clean.
7. REPORTING OF SYMPTOMS
We ask that any employee, supplier, guest, owner advise if:
1. you or a close household member, have been in contact with a COVID-19 postive person during the last 14 days
2. currently have flu like symptoms (cough, shortness of breath, fatigue, rapid breathing, a sore throat, or a runny nose, with or without a fever).
8. IN THE CASE OF A POSITIVE COVID-19 CASE AT CAPTAINS COVE
DHHS will be notified
Additional deep cleaning / disinfectant will be undertaken
Current guests & guests who have stayed with us within 14 days, employees & contractors will be notified
Please note that this document will evolve & change as the restrictions and recommendations are updated. Last updated: 16/9/2020
Captains Cove Accommodation Manager/ Caretaker