Frequently Asked Questions

Paynesville is a fantastic location for business events and corporate team building. While we do not have meeting facilities we do have some great recommendations:

• Gippsland Lakes Yacht Club
• Paynesville Community Centre
• Paynesville Motor Cruiser Club

That’s the beauty of booking with Captains; every apartment has its own complimentary jetty/mooring at the front of your apartment. Jetty sizes do vary so if you have a longer boat, you can request a longer mooring (subject to availability).

IMPORTANT INFORMATION

• The closest launching ramp is King Street Boat or Progress Jetty.
• We ask that you take care when manoeuvring your vessel around the jetties as there may be swimmers in the water.
• Please note that any jetty damage is payable by the guest.
• Maximum speed in the canals and McMillan Straits is 5 knots.

The closest boat ramp is the King Street / Slip Road boat ramp just 200m from Captains Cove. Once you launch the boat you can drive the boat to the north past the fuel jetty and left into the canal. Note that you cannot get under the Burraboggie Island bridge due to height restrictions. Take a left at the T-intersection of the waterway and cruise down to the end of the canal where you will find Captains Cove. We always suggest placing a towel over your balcony so that it is easier to find your jetty.

Once your boat is launched you can leave the trailer on the grassed area opposite apartment 22-26. There is a tap and hose that can be used to wash the boat down and flush the motor on your departure.

Yes, you can! No need to get your boat in and out at the end and start of each day. Actually, the challenge is not to use your car as everything is accessible by boat – it’s fun to go and get a coffee and the paper by boat! The canal is not tidal and is protected from wind.

The water in the canal is safe for swimming. Bring your inflatables, kayaks, paddle boards and play in the canal; it isn’t tidal and is protected from wind. The pontoon located on the boardwalk is ideal to swim from as there is a ladder to exit the canal safely. Please note that the water in the canal is deep and we recommend that you are cautious.

Travel cots, including a sheet set and blankets, ($15 per day) and highchairs ($10 per day) are available on request from Guest Services. Pre-booking is highly recommended.

Yes, all rooms offer smart TVs. Streaming apps like Netflix, Stan, Disney and Kayo are accessible. Please note you will need to use your own account so don’t forget your login details; remember to logout when you depart.

For a complete list of in-room facilities, visit our Accommodation page.

Yes, kayaks, hobies and stand-up paddle boards (including life jackets, which are required to be worn by law), are available to hire from Paynesville Paddle Pedal Play (0472 907 707).

Items can be delivered to and collected from the Resort.

A charger is located in the Raymond Street carpark, just 20m from the Resort.

There is an outside power point on the BBQ so cars can be charged from the apartment. You will need to bring your own 15 metre power chord.

Like any beach, lake or waterway we need to watch our kids at all times around the water. Some apartments have lawn at the front where it is easier to keep an eye on the kids playing. Apartments 15, 16, 20, 21, 23, 24, 25, 26 have lawned areas at the side or front of the apartment.

There are stairs in the apartment. If you are concerned about little ones climbing, you can bring your own stair gate.

While all of our apartments are 3 bedroom/2 bathroom, the furnishings do vary slightly, as they are owned by individuals.

Configurations are:

• Apartments 9, 10, 11, 15, 16, 17, 18, 20, 23, 24 and 26 offer 1 King, 1 Queen, and 1 Twin room.
• Apartment 19 features 1 King and 2 Queen rooms.
• Apartments 21, 22 and 25 include 1 King and 2 Twin rooms.

All apartments have split system heating and cooling in the lounge/kitchen areas and in the master bedrooms. Some apartments have split systems in the 2nd and 3rd bedrooms.